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Delivery
Here you will find what you need to know about your delivery.
What is the time for deliveries?
The present delivery time can be located during the checkout process.
Kindly be advised that all packages are dispatched from our warehouse in the Netherlands.
Can I track my package?
You will receive a shipping confirmation with the tracking when your package has left our warehouse.
I got a shipping confirmation, but there aren't any updates on the tracking. Is this normal?
Just a heads up, it might take up to 48 hours for the tracking information to show any updates.
Are there any import charges I need to take care of?
Kindly be aware that any items sent internationally could be liable for import fees and potential duties or taxes enforced by the destination country. If you're uncertain about whether your order will be subject to such fees, please don't hesitate to contact our customer service before finalizing your order, and we'll be glad to assist you in clarifying this matter.
For Switzerland, the United Kingdom, and Norway, we handle the import fees on your behalf.
My parcel was damaged when I received it, what do I do?
Take pictures of the package, check if something is missing, and reach out to our Customer Service by using this form and we will help you out.
What happens if I deny the package or don't pick it up within the given time?
If you deny your package or do not pick it up within the given time, it will automatically be returned to us.
Here you will find the most common questions regarding your order.
Here you will find the most common questions regarding returns.
