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MY ORDER & DELIVERY

In this section, we've gathered important details you should keep in mind regarding your Black Week order and delivery.

When can I expect my Black Week order to arrive?

Due to the high order volume and increased demand for shipping during Black Week, delivery times may be longer than usual.

Based on your location and chosen shipping method, the delivery time may vary; so keep an eye on the tracking information provided to you once your order has been dispatched. If you have any questions or concerns about your order, don't hesitate to seek assistance from our chatbot, Sima, and our customer service team.


Can I make changes to my order after I've placed it?
Unfortunately, once you've placed your order, we are unable to make any changes to it. Our goal is to process and send out orders as swiftly as possible to ensure timely delivery to our customers. Therefore, we do not have the capability to cancel orders or make modifications after they have been placed.

Do you offer price adjustments if something I bought goes on sale during Black Week?
We are unable to apply discounts to orders placed before the Black Week offer becomes active. The pricing for your order is established based on the terms and conditions in place at the time of your purchase. We do not retroactively adjust prices to accommodate later promotions. We recommend keeping an eye on our promotions during Black Week to take full advantage of the best offers available.

How long does it typically take to receive a response from customer service?
Normally, you can expect a response from our customer service team within 24-48 hours. During peak periods like Black Week, response times may be slightly longer due to higher inquiry volumes. To receive the most efficient assistance, please provide as much information as possible in your initial email or chat. We're dedicated to helping you promptly and appreciate your patience during busy times when our team is working hard to address all inquiries



When can I expect my Black Week order to arrive?

Due to the high order volume and increased demand for shipping during Black Week, delivery times may be longer than usual.

Based on your location and chosen shipping method, the delivery time may vary; so keep an eye on the tracking information provided to you once your order has been dispatched. If you have any questions or concerns about your order, don't hesitate to seek assistance from our chatbot, Sima, and our customer service team.


Can I make changes to my order after I've placed it?
Unfortunately, once you've placed your order, we are unable to make any changes to it. Our goal is to process and send out orders as swiftly as possible to ensure timely delivery to our customers. Therefore, we do not have the capability to cancel orders or make modifications after they have been placed.

Do you offer price adjustments if something I bought goes on sale during Black Week?
We are unable to apply discounts to orders placed before the Black Week offer becomes active. The pricing for your order is established based on the terms and conditions in place at the time of your purchase. We do not retroactively adjust prices to accommodate later promotions. We recommend keeping an eye on our promotions during Black Week to take full advantage of the best offers available.

How long does it typically take to receive a response from customer service?
Normally, you can expect a response from our customer service team within 24-48 hours. During peak periods like Black Week, response times may be slightly longer due to higher inquiry volumes. To receive the most efficient assistance, please provide as much information as possible in your initial email or chat. We're dedicated to helping you promptly and appreciate your patience during busy times when our team is working hard to address all inquiries



Here you will find the most common questions about the Black Week sale.

READ MORE →

Here you will find the most common questions regarding returns.

READ MORE →

Here you will find the most common questions about the Black Week sale.

READ MORE →

Here you will find the most common questions regarding returns.

READ MORE →