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MY ORDER & DELIVERY
In this section, we've gathered important details you should keep in mind regarding your Black Week order and delivery.
When can I expect my Black Week order to arrive?
During Black Week, we experience a high volume of orders and increased shipping demand, which may lead to longer delivery times than usual.
Delivery times can vary based on your location and the shipping method you choose, so be sure to keep an eye on the tracking information we provide once your order is dispatched.
If you have any questions or concerns about your order, our chatbot, Emma, and our customer service team are here to help.
Feel free to reach out to our customer service team or track your order by following the provided links
Can I make changes to my order after I've placed it?
Unfortunately, once you've placed your order, we are unable to make any changes to it. Our goal is to process and send out orders as swiftly as possible to ensure timely delivery to our customers. Therefore, we do not have the capability to cancel orders or make modifications after they have been placed.
Do you offer price adjustments if something I bought goes on sale during Black Week?
Discounts cannot be applied to orders placed before our Black Week offers go live. The pricing for your order is based on the terms and conditions at the time of purchase, and we cannot adjust prices retroactively for later promotions. We recommend keeping an eye on our Black Week specials to make the most of our best deals! If you want to get access to the deals before Black week goes live, you can sign up for Pre-Access here.
How long does it typically take to receive a response from customer service?
Usually, you can expect a response from our customer service team within 24-48 hours. During peak periods like Black Week, response times may be slightly longer due to higher inquiry volumes. To receive the most efficient assistance, please provide as much information as possible in your initial email or chat. We're dedicated to helping you promptly and appreciate your patience during busy times when our team is working hard to address all inquiries.
When can I expect my Black Week order to arrive?
During Black Week, we experience a high volume of orders and increased shipping demand, which may lead to longer delivery times than usual.
Delivery times can vary based on your location and the shipping method you choose, so be sure to keep an eye on the tracking information we provide once your order is dispatched.
If you have any questions or concerns about your order, our chatbot, Emma, and our customer service team are here to help.
Feel free to reach out to our customer service team or track your order by following the provided links
Can I make changes to my order after I've placed it?
Unfortunately, once you've placed your order, we are unable to make any changes to it. Our goal is to process and send out orders as swiftly as possible to ensure timely delivery to our customers. Therefore, we do not have the capability to cancel orders or make modifications after they have been placed.
Do you offer price adjustments if something I bought goes on sale during Black Week?
Discounts cannot be applied to orders placed before our Black Week offers go live. The pricing for your order is based on the terms and conditions at the time of purchase, and we cannot adjust prices retroactively for later promotions. We recommend keeping an eye on our Black Week specials to make the most of our best deals! If you want to get access to the deals before Black week goes live, you can sign up for Pre-Access here.
How long does it typically take to receive a response from customer service?
Usually, you can expect a response from our customer service team within 24-48 hours. During peak periods like Black Week, response times may be slightly longer due to higher inquiry volumes. To receive the most efficient assistance, please provide as much information as possible in your initial email or chat. We're dedicated to helping you promptly and appreciate your patience during busy times when our team is working hard to address all inquiries.
Here you will find the most common questions about the Black Week sale.
Here you will find the most common questions regarding returns.
