Returns & Claims

Extended return period: Orders placed between Nov 14 and Dec 15 can be returned until Jan 15, 2025.

We offer a 30-day return policy from the date you received your order. We only accept returns of clothing that come back to us in new condition. If you have used, washed, or removed the hangtags or the sanitary/hygiene sticker from the clothes, we will not approve your return.

Currently, we do not offer product exchanges. However, you are welcome to return the item and place a new order. Please feel free to reach out to our customer service team if you need assistance with product selection and sizing, they are more than happy to assist you.

Return costs vary depending on the country of origin and typically range between 5-13 euros. To ascertain the specific return cost for your country, we advise visiting our return portal here. Once you initiate your return, the applicable cost will be displayed during the registration process.

You can easily register your return in the return portal, you'll find it by clicking here. If you have chosen to pay with KLARNA, we also recommend that after you have submitted your return, you go into the KLARNA app and pause your invoice.

Currently, you can´t return products from different orders in the same package. If this occurs, our warehouse cannot process your return, and it will not be approved by us. Therefore, we kindly ask you to always return your different orders in separate packages.

From the moment you drop off your package at your postal office, it takes approximately 2-3 weeks for your package to arrive at our warehouse. As soon as we have approved and processed your refund for your return, you will receive an email notification about it.

When we have received your return and handled it at our warehouse, you will be refunded. It will take up to 5 business days until you see your money in your account. The refund is issued to the same payment method as you used when you're placing your order.

We offer various return options tailored to different regions. When initiating your return through our return portal, you will be provided with information on the available return partners specific to your country. Simply visit our return portal here to see the options available for your location.

To receive a return label, please register your return through our returnportal here. After completing the registration process, you will receive a return label via email, allowing you to print it out. If you are unable to print a return label, we recommend those who have the option to choose Budbee box as a return method. Today we offer Budbee box as a return option for certain parts of Sweden.

Today we offer Budbee Box as a return option for certain parts of Sweden. Here's how it works: After selecting the Budbee box option in our return portal, choose the preferred box/location for returning your package. You'll then receive an SMS/update via the Budbee app with a link.

Select the time you wish to drop off your package and receive a one-hour active code via SMS/in the app. Head to the chosen pick-up location/box, unlock the selected box with the provided code, and place your package inside. Budbee will handle the rest, and no return label is required.

If you don't receive an SMS with a link, please ensure your phone number is correct. If issues persist, contact Budbee for assistance in sending a new link.

Today we offer Bring as a return option for Sweden, Denmark and Finland. To return with Bring, select that option in our return portal. Afterward, you will receive an email with your return label. Print this label, attach it to the package, and then drop it off at your nearest Bring service point.

Today we offer UPS as a return option for some countries. To return with UPS, select that option in our return portal. Afterward, you will receive an email with your return label. Print this label, attach it to the package, and then drop it off at your nearest UPS service point.

Today we offer DHL as a return option for some countries. To return with DHL, select that option in our return portal. Afterward, you will receive an email with your return label. Print this label, attach it to the package, and then drop it off at your nearest DHL service point.

For health and hygiene reasons, we do not accept returns or exchanges of underwear. Therefore, these items cannot be registered in our return portal and will not be approved if you return them.

To ensure the return is approved, you need to register it in our portal and use our return labels. Packages sent back independently cannot be handled by our warehouse and will therefore not be an approved return.

Unfortunately not, as we need to register the return with us. If you regret your purchase, we still ask you to pick up your package and then follow our return process and register your return here. If you choose not to pick it up, a handling fee for uncollected packages will be added, and the return and refund process will take much longer.

We strive to maintain the highest quality of all our products. In the unlikely event that you discover that any of your goods are defective, please register your complaint in our portal using your order number and the email address used to place the order. You can find the portal here. Select the product in question, describe the perceived problem and attach photos taken in good light that clearly show the problem.